Summary
An SME’s guide to selecting and working with managed service providers. Many small to medium-sized enterprises (SMEs) use managed service providers (MSPs) to deliver IT products and services, manage important data, and to provide cyber security. This guidance describes how to select and work effectively with MSPs, and includes a checklist you can use when sourcing MSPs. If you’re part of an IT team responsible for working with MSPs within larger organisations (over 250 people), you should refer to the NCSC’s more detailed Cloud Security Introduction: SMEs are at risk UK organisations are increasingly targeted by cyber criminals. This can can result in financial loss, service disruption, and damage to organisations' reputations. Since MSPs will have access to your systems and data (which could include your customers' details), it’s important to ensure that MSPs take cyber security seriously, and that you understand the measures they have in place.